How does Valair’s Valet to the airport works?

Click “BOOK NOW” fill out the requested information. Wait for a confirmation back from the Valair customer care team. Read the email confirmation as it contains the address and directions to our parking lot.

What is Valet to Terminal?

On the day of your reservation please call 30 minutes ahead of your arrival to the parking lot. Valet representative will meet you at the parking site and drive you in your own vehicle to the airport.

What if I have no room for a Valair driver?

You may arrange for a Valair Shuttle service. (additional charges apply-one time $20 Shuttle fee) Arrangements must be made in advance.

What do I need to bring with me on the day of reservation?

Electronic or paper based copy of the reservation must be presented to Valair agent on the day of departure.

Can I pay directly at the parking site on the day of my reservation?

No, all invoices must be paid in full prior to your reservation date. If payment is not received your reservation will not be honoured.

How far is the distance from the parking site to the airport?

Our parking site is 2-minute drive to the airport.

What number do I use to contact Valair?

Please call will 1-855-VALAIR-0(1-855-825-2470). Please note this line is dedicated for Pick up and drop offs only.

How do I notify Valair upon on my arrival?

You are required to contact Valair twice upon arrival. As soon as you land please call 1-855-VALAIR-0(1-855-825-2470) to inform Valet agent you’ve safely landed. Once you’ve picked up your luggage please call 1-855-VALAIR-0(1-855-825-2470) to arrange for a pick up from the airport.

What is the drop off process?

Valair agent will pick you up from the airport and you will be required to drop the agent back to the parking site (2minute drive to parking site) and you can be on your way home.

Who do I contact for customer service related issues?

For any inquiries, questions and or concerns regarding reservations please send an email to info@valair.io and a Valair customer service agent will follow up within 48 hours.

How do I cancel or make changes to my existing reservations?

You can modify or cancel up to 24 hours prior to the start time of your reservations. Valair will provide a full credit to your account, which has no expiry date and transferrable towards your future reservation. Any cancellation processed less than 24hours to reservation time will be subject to a credit less 25% of the total amount. To modify or cancel a reservation please send us an email to info@valair.io

How are the length of stay calculated by Valair ?

We calculate our days based on the time vehicle is dropped off with us on the day of departure. For example, if your departure date is January 1 at 5AM. Your 1 day coverage is calculated from January 1 5 AM to January 2 5 AM as 1 day.

What if my flight is delayed by additional hours or days?

Please notify us immediately by sending us an email to info@valair.io with the new arrival details. Please be advised you will be sent an invoice to cover the cost of additional days or delays. The invoice must be paid prior to vehicle being released back to you.

Why do I get charged for a full day for time I stay past my reservation when I was only delayed by few hours?

If you stay beyond your reservation, the charges are determined based on the hourly rate ($10.00 + Tax) per hour. When the number of hours you were delayed surpasses the daily rate, you are charged the late fee rate of $13.99 + applicable taxes.

I have made my reservation and will not be parking as long as anticipated. Will I receive a refund or can I carry these days forward?

No refund will be issued for unused days. The unused days are not transferable.

What happens if my car battery dies?

Complimentary Booster packs are available for your aid.

What other services does Valair offer?

We offer wide range of services from car care packages to pet care accommodations. Please send us an email to get more information on the available offers.

If you have any further questions please contact us and we will be happy to help!